Reference

Legal Terms for Indonesia Account Access

Andar Bahar, Dragon Hatch and Rocket Crash sit under one account terms set at pp444, so you know which rules apply before you enter the lobby.

Indonesia access termsDANA record checksMenu > Account > Legal09:00–23:00 WIB help
pp444 Legal Terms for Indonesia Account Access
CONTACT ROUTES

Legal Help Through Local Channels

Legal contact should be direct, because account terms, data rights, and access questions often need identity checks before we can answer. Use live chat for quick routing, WhatsApp when you need to attach a screenshot, or email when the request involves documents. Our legal-help queue is handled daily from 09:00 to 23:00 WIB, and we will move private matters behind verification before replying.

Team online

Live chat for legal questions

Tap Help on the mobile header, choose Legal, and send your question between 09:00 and 23:00 WIB. We ask for your account phone or email before discussing account-specific terms.

WhatsApp for attached files

Choose WhatsApp when your legal question includes a receipt, login screen, or identity file. We reply during 09:00–23:00 WIB and will never ask you to post private documents in a public channel.

Email for document requests

Send document-heavy requests to [email protected] with your account email, phone number, and a short subject such as Data Change. We use email when a longer legal trail is needed.

DATA RIGHTS

Data Rights Around DANA and QRIS

Your legal rights are tied to how we store account and wallet records. We keep only the records needed to run the account, answer disputes, meet payment trace needs, and protect login…

Data collected

We collect account name, phone, email, login logs, and wallet references only for account operation, legal requests, payment tracing, and security checks. You can ask what we hold after identity confirmation.

Cookie choices

Cookies keep your session active, remember device signals, and help us spot risky logins. If you clear cookies, you may need to sign in again and pass phone verification before account access returns.

Account security

Account security rules require your password, phone code, and device checks before sensitive legal requests move forward. We use this step so another person cannot change your data or read wallet records.

Record retention

We retain account and payment records while they are needed for disputes, audits, fraud checks, and legal duties. When retention is no longer needed, we reduce or delete records according to our internal schedule.

Change requests

To correct a name, phone, or email, contact support with the current account detail and the correct replacement. We may ask for a matching ID file before changing legal account records.

Payment traces

DANA, OVO, GoPay and QRIS references are stored with timestamps, amounts, and account IDs so we can investigate disputes. Share the reference number, not your wallet PIN, when asking for legal help.

Legal Questions Before You Join

These answers focus on legal access, account terms, data handling, and contact steps for Indonesia. They are written for the moments before you join, when you want to know what you accept, what we record, and who can help. If your case involves a payment reference, keep the DANA, OVO, GoPay or QRIS receipt ready so we can match it faster.

Access depends on local law and is available only where local law permits. If your location, identity check, or payment route raises a legal concern, we may restrict account access while we check the issue.

You accept the account terms, privacy rules, cookie use, wallet record handling, and eligibility checks. The key account step is ticking the terms box after your phone or email verification.

Open Menu > Account > Legal, then contact support from that page if you want a data copy. We confirm your phone or email first, then prepare the records tied to your account.

Yes. Send the correction through live chat, WhatsApp, or [email protected] with the account email and the correct detail. For name changes, we may request an ID file before updating records.

Wallet records let us match payment references to your account, handle disputes, and answer legal questions about transactions. We record references and timestamps; we do not need your wallet PIN.

If a rule changes, we may update the terms, adjust access, or ask for a new account check. We will place current terms in Menu > Account > Legal before they apply.

On a phone browser, tap the menu icon, choose Account, then open Legal. If the page does not load, clear your browser cache or ask live chat during 09:00–23:00 WIB.